SHIPPING POLICY
配送・送料について
ご注文をいただいてから、４営業日以内に発送いたします。
日付はすべて、イギリス時間です。
（土日祝日は、営業日外）
Express shipping may be arranged at additional cost, please contact us for more infomation.
Saturdays and Sundays are NOT classed as working days. Orders placed on a Friday afternoon, during the weekend or on a Bank Holiday will be processed the following working day.
Shipping cost will be calculated based on the total price of each purchase and the shipping regions, and shown before you make payment.
Deliveries may require a signature. We cannot accept any liability for the instructions which you give to the delivery company.
We do not currently deliver to collection points such as: PO Boxes, Amazon lockers, Collect Plus, and Parcel Motel. If you nominate a collection point, we cannot accept responsibility if you fail to receive the order.
UK delivery
We offer free UK standard delivery on full price orders over £240
Lightweight items £ 3 - 6 depending on the weight and size
Weighty items £8
UK stock Long Brooms £ 12
Japan stock Long Brooms £ 38
Please allow 3 - 5 (or 7 during sale) working days for your standard delivery order to arrive.
All deliveries are signed and tracked if not stated otherwise.
UK INCLUDES:
Northern Ireland, Scottish Highlands, Isle of Man and Isle of Wight.
International
Delivery
ヨーロッパ
Free delivery over £180
Shipping cost for the orders less than £180 ranges £9 - 13
6-12 working days to arrive.
北米
Free delivery over £200
Shipping cost for the orders less than £250 ranges £10 - 14
7-14 working days to arrive.
その他の地域（日本・アジア含む）
£250以上のご注文で送料無料
£50未満のご注文 送料 £14
£50〜£120未満のご注文 送料£17
£120〜£250未満のご注文 送料£24
「追跡可能」な国際宅配便でお送りいたします。
英国ロイヤルメール、またはDHL、UPSが配送。
ご注文から到着までの所要時間は、10〜21日程度です。
関税について
The recipient is responsible for all duties and customs charges, sales taxes and any other local charges when entering the ship to country. Any additional charges for customs clearance must be borne by the recipient. These rules vary by country, so please contact the local customs office for further information.
Return & Exchange Policy
Breakage On Delivery or Wrong Items
We offer free UK returns on all full price orders, in case of damage on shipping or wrong item sent.
Breakage claim is accepted only for items being damaged on delivery, and the claim submitted in 7 days from the date of receipt. Please contact us immediately with the sufficient explanation and proof of damage, such as pictures of the damaged item on delivery.
The claim for damage made after use won't be accepted.
If there is visible damage to your package please open and inspect the contents to see if the item is affected. We suggest to take photo if possible.
All original packaging and damaged items must be kept until the claim has been reported and appropriate action decided.
International return & exchange policy depends on each country. Please contact in case of damaged or wrong item sent from us in 7 days from receiving item.
Canceling Order (UK & EU Customers Only)
If there is an issue with items purchased and need exchange or refund, please contact us within 14 days from the receipt of delivery to make a cancelation claim.
Items must be returned to us within 14 days from the date of cancelation claim. We are not liable for the shipping cost for cancelled items.
Please include accessories and packaging along with the original receipt in your return package.
Unfortunately we won't accept cancelation of SALE items.
Please note; The return items are accepted only in the country in which they were originally delivered. And only accepted if not used or damaged, and in re-sellable condition.
When you return goods, please get it tracked and retain proof of posting. Otherwise we cannot be responsible for any items that fail to reach us.
We reserve the right to refuse a refund or exchange on items deemed not to be resalable. This does not affect your statutory rights. Please note that certain products cannot be returned for reasons of health & hygiene.